Client Information Management System Achieves Drastic Productivity Improvements for Non-profit Organization
The Client
- Central Clinic, a nationally recognized mental health agency that provides behavioral health, substance abuse, forensic and prevention services
- Employs 200 staff members and provides services to more than 10,000 people annually
- Had an application for 200+ users to capture patient service records and progress notes that was not meeting the organization’s needs
Background
This application was a fundamental part of the organization’s business process. The current application was too slow and clunky, causing a glaring performance issue: unsubmitted service records were accumulating, resulting in lost productivity and delayed billing for Central Clinic.
What the Client Wanted
- To upgrade (fix) the application that had been created by a third-party vendor and improve functionality
- A front line system solution that would help the organization’s front line team (the clinicians) be more efficient so they could spend less time on administrative tasks and more time seeing clients
- Give management visibility into staff administrative tasks to ensure they were being completed in a timely fashion.
LÛCRUM’s Solution
- Worked with business leaders to prioritize a list of enhancements based on value the enhancements would deliver
- Implemented 20+ enhancements to improve productivity
- Created system features to help change behaviors among clinicians
LÛCRUM’s Approach
- Became a part of its team; worked with key business users of the system in order to gain an in-depth understanding of the business and the critical success factors for the project
- Used an on-site development approach in order to increase the interaction between developers and end-users, resulting in better communication, enhanced testing opportunities and quicker turn-around on meeting requirements
- Provided project management, which enhanced results and proved essential in ensuring tasks were completed on time and within budget
- Bridged the gap between business and IT initiatives, making sure that enhancement recommendations were aligned with business objectives
- Provided options to solve the complex problem
Efforts
- Rebuild of application into a Client Information Management System (CIMS): four months
Benefits
- Improved productivity of clinicians (the upgrade improved system performance from minutes down to seconds, and the ability to navigate improved)
- Allowed clinicians to see more patients
- Changed the way clinicians go about their daily jobs
- Management was given visibility into the administrative process through key reports to ensure staff accountability.
- Ultimately increased revenue for the non-profit organization
- Helped set direction to apply technology to the success of its business
“LÛCRUM has demonstrated its ability to meet the requirements and needs of Central Clinic where other vendors have failed. Their approach has proven essential in providing a solution that met our needs and was delivered on time and on budget.”
-Bob Scott, MIS Director, Central Clinic
